Klarna

Klarna integration helps sales and finance teams collect payments from customers without leaving Bitrix24. It is built for businesses that issue invoices, deals, or orders in Bitrix24 and need local payment options based on customer location. This keeps payment status upd ated in CRM and reduces manual follow‑up.

Why businesses use it

When customers want local payment options, the payment step can slow down deals and create extra tracking work. This integration keeps payments tied to CRM records and updates invoice status automatically.

Business value

• Faster payments with local methods via Klarna

• Less manual payment tracking with automatic status updates

• Clearer invoice and deal status in CRM

• Flexible setup by invoice and order type

Common use cases

• Send Bitrix24 invoice links and accept Klarna payments

• Collect payments for deals and online store orders

• Offer payment methods by customer country and locale

• Use Bitrix24 payment scenarios for contacts and companies

How it works

Install the app from Bitrix24.Market and enter authorization settings: API URL region, purchase country, locale, currency, and API credentials. Currency for invoices, orders, and deals must match the currency in app settings or payments will be declined. After saving, configure payment methods for contact/company invoices and orders; name and description are shared across all methods. You can enable test mode with Klarna test account data; to switch to live, disable the integration and re‑enter active account data. The app works with Bitrix24 commercial plans only. Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

We want to offer payment methods that match customer location. Can we do that?

Yes. Klarna options are determined by purchase country and locale se t in the app.

Payments are being declined. What should we check?

Make sure the currency in Bitrix24 invoices, orders, and deals matches the currency set in the app.

We need a test environment before going live. Is that possible?

Yes. Enable test mode with Klarna test account data; switch to live by disabling integration and entering active account data.

We need different names for each payment method. Is that possible?

No. Name and description are shared across all Klarna payment methods.