Zendesk Integration

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Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our helpdesk article.

The app works with all of the Bitrix24 commercial plans. You can also test it on a free plan for 15 days by activating the trial.

Version 2
The trial period was added.

Version 1
First version of Zendesk Service integration

When at the settings page, input your Zendesk account data:
  • Sub.domain
  • Username (e-mail)
  • API key
If the connection is successful, you will see a “Your Zendesk is successfully connected” message.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API Key:
1. Go to Settings in Zendesk
2. Select Channels > API
3. Enable Token Access
4. Get your token
5. Select Save