Helpdesk & support application

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Helpdesk & support application
MAKE interactive EMEA
achats intégrés
Captures d'écran
A complete email support application that turns your Bitrix24 into a full support ticket system. This plugin makes it possible to set up an email box as your support email. Tickets are generated into tasks and are using the CRM contact information to set responsible person and connect information. This customer support application has a 100% free full access 30 days demo version. We have a premium version available for a monthly fee of $29.99 or yearly fee of $299.99. This application supports unlimited agents and works out of the box within in <1 minute.

How does this application work?

When installed we generate a custom support e-mail address, just for you. This email address is used to collect help requests from your clients. Anybody can email to this email address to start a ticket. The premium version has an option to lim it this use to the approved email addresses or to ignore certain emails (spam). This customer support application will check the inbox and process each email and start a new task. An existing comment on a ticket will be added on the existing task. Comments on a task, made by your staff, will be sent to the client via email as ticket updates. An upd ate sent via this module has options for your client to set the task priority, to reply to the ticket, to close the ticket, or to request an overview of all open tickets.

The customer support application generates tasks in a workgroup preset by you. In case the client’s email address already exist in your Bitrix24 CRM the ticket is connected to the CRM Contact. We also automatically se t the responsible user for that CRM Contact as the responsible user for that support request. All support requests of the same company are connected to a CRM Company, based on the email domain.

You can use the personal support email address we generate for you or you can connect your own email address.
If you need help with the setup, we have a free built-in instant chat support for all your questions.

Version 3
We generate a custom support email address for you. The helpdesk module now works directly after installation.

Version 2
We now offer phone support tickets, so you staff can add tickets in behalf of your clients. Sel ect or add new client fr om CRM, select the company, describe the problem & select priority. When saved, the ticket is generated and your client stays up to date via email.

Version 1
A complete email support application that turns your Bitrix24 into a full support ticket system

MAKE Interactive
We're a Bitrix24 goldpartner that has massive experience in building modifications for Bitrix24 selfhosted or apps for cloud. Contact us if you have additional needs, we can help you!

Support: We offer free unlimited chat support build in our module. Just install and hit chat!
  • Install this module
  • Sel ect workgroup to where the tickets are generated
  • Set up default Task owner
  • Set up Default Responsible Person for Tasks
  • Save
And share the custom support e-mail address generated for you with your clients and start offering support fr om your Bitrix24!